CLOUD PBX

Free your business from the limitations of the legacy landline network and experience all the benefits of a lean, smart, modern telephony and unified communications system hosted in the cloud.

Overview

A COMPLETE CLOUD PHONE SYSTEM
THAT’S EASY TO SET UP, MANAGE AND USE

In today’s cloud driven, always-on business, your employees need the tools to stay connected to your sites, your customers and to each other no matter what device they are using or where they are located. With GCOMM’s cloud pbx, they can do exactly that – and much more. Our cloud pbx gives you access to advanced business communications, increases mobility and ensures your workers have seamless access to cloud services.

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HOW IT WORKS

Delivered from a centralised point at our secure Australian data centres and over GCOMM’s private IP network, our cloud pbx service reduces complexities and administration enabling your business users to stay connected no matter where they are. Simply plug in the supplied handsets into the local area data network and connect securely back to the hosted pbx in the GCOMM cloud. Our technical specialists will set up your cloud pbx infrastructure and perform number porting so you don’t have to worry about migrating your phone system to the cloud.

BENEFITS TO YOUR BUSINESS

SEAMLESS COMMUNICATION
AND COLLABORATION

GCOMM cloud pbx integrates with mobile phones enabling your employees to make and receive calls over the company phone system no matter if they are in the office, at home or on the road. It also includes file sharing, instant messaging, presence, audio and web conferencing for seamless communication and collaboration.

EASY TO SETUP, MANAGE AND MAINTAIN

The administration of cloud pbx is easy. You can configure your phone system across the entire company, regardless of location or device so there is no need for costly technical specialists. Other than desk phones, no other hardware will be installed at your site. This means you don’t have to worry about all the responsibilities that go along with having an on-premise pbx system.

MORE VALUE THAN A TRADITIONAL PHONE SYSTEM

Why spend tens of thousands of dollars on a landline phone system that has limited capabilities and is unable to support the needs of your business. With GCOMM cloud pbx, there is no need to make an upfront investment in phones. For a low monthly fee, you can rent desk phones or conference phones. We offer a selection of handsets from leading vendors and soft client solutions for headset-based communication. All our plans are based on per user, fixed monthly pricing.

ENTERPRISE-GRADE RELIABILITY

GCOMM cloud pbx is built on highly available, redundant infrastructure in our dual data centres. All communication is routed through GCOMM’s private IP network delivering significantly improved call quality, security, built-in redundancy and less packet loss and jitter. In the event of an outage at your office, your cloud pbx will continue to function without interruptions so you can carry on with business as usual.

GUARANTEED HIGH QUALITY SUPPORT

Our service is backed by a strict Service Level Agreement and 24/7 support delivered by our trained and experienced technical support team. Simply choose a plan with the level of support that best suits your business needs and start enjoying the benefits of a flexible and cost-effective hosted pbx solution.

What our clients say

What our clients say

PLANS AND PRICING

Sign up for 36 months and receive 10% off your monthly bill.

Choose the best plan based on your business needs.

Customer support

Engineering services*

99.9% high-availability SLA

High definition (HD) voice

Management Portal – Phone System Administration

Phone rental option: Desk and conference phones **

Unlimited local and national calling

Softphone for mobile

User set up

Call logs and call history management

Conference bridges

Ring groups

E-fax

Softphone including team collaboration

Advanced system settings panel

Enhanced queues

Multi-level IVR (auto-attendant)

Customisable music on hold and on hold messages

Automatic call recordings

Call monitoring

Call screening

Unlimited Australian mobile calling

Unlimited 13/1300/1800 number calling

CRM integration with Salesforce, SugarCRM, Zoho, MS Dynamics, Bullhorn, vTiger and Zendesk

ESSENTIAL

Up to 10 users

from $1249
user/monthly

Customer support

Monday to Friday
Business Hours

Engineering services*

99.9% High-availability SLA

High definition (HD) voice

Management Portal – Phone System Administration

Phone Rental Option: Desk and conference phones **

STANDARD

Unlimited users

from $2599
user/monthly

Customer support

24/7 support

Engineering services*

2 hours

99.9% High-availability SLA

High definition (HD) voice

Management Portal – Phone System Administration

Phone Rental Option: Desk and conference phones **

Unlimited local and national calling

Softphone for mobile

Professional implementation including porting assistance

Call logs and call history management

Conference bridges

Ring groups

E-fax

PROFESSIONAL

Unlimited users

from $4149
user/monthly

Customer support

24/7 support

Engineering services*

3 hours

99.9% High-availability SLA

High definition (HD) voice

Management Portal – Phone System Administration

Phone Rental Option: Desk and conference phones **

Unlimited local and national calling

Softphone for mobile

Professional implementation including porting assistance

Call logs and call history management

Conference bridges

Ring groups

E-fax

Softphone including team collaboration

Advanced system settings panel

Enhanced queues

Multi-level IVR (auto-attendant)

Customisable music on hold and on hold messages

Automatic call recordings

Call monitoring

Call screening

Unlimited Australian mobile calling

PREMIUM

Unlimited users

from $5399
user/monthly

Customer support

24/7 support

Engineering services*

4 hours

99.9% High-availability SLA

High definition (HD) voice

Management Portal – Phone System Administration

Phone Rental Option: Desk and conference phones **

Unlimited local and national calling

Softphone for mobile

Professional implementation including porting assistance

Call logs and call history management

Conference bridges

Ring groups

E-fax

Softphone including team collaboration

Advanced system settings panel

Enhanced queues

Multi-level IVR (auto-attendant)

Customisable music on hold and on hold messages

Automatic call recordings

Call monitoring

Call screening

Unlimited Australian mobile calling

Unlimited 13/1300/1800 number calling

CRM integration with Salesforce, SugarCRM, Zoho, MS Dynamics, Bullhorn, vTiger and Zendesk

Prices shown here do not include GST.

* Engineering hours are available on a monthly basis. Unused hours cannot be carried over.
** Only available with 24 and 36-month contracts.

The above prices only apply to a 24-month contract.  

FEATURES OVERVIEW

Call Hold

Allows you to place a caller on hold while a second call can be answered or made.

Call Transfer

Allows you to transfer incoming call to another internal user, or to the external number.

Call Park and Pick-up

Call parking allows you to put any call on HOLD in a specialised location. Once a call is parked, it can be picked up by any internal user by dialing the parked extension.

Call Forwarding

Call Forwarding option allows users to redirect incoming call to an external line or internal user extension.

Voicemail

This feature allows callers to leave a voicemail in case the user is not able to answer the call. Voicemail can be dedicated to an extension or made accessible by everyone.

Do Not Disturb

This service temporarily redirects all incoming calls to a set destination number.

Last Caller

Allows users to dial the last number that was calling them by entering an access code.

PBX Management Portal – Phone System Administration

Users can control all of their available features/options through a web portal. The user can log in to access all functions, and enable and disable features.

System Dashboard

Dashboard section gives you an overview of vital PBX information. It displays hardware usage, main services status, information on system and gloCOM licensing as well as number of Total calls, Answered calls, SIP registration etc.

Call Records

CDR (Call Detail Records) are accessible to you so that you can consolidate and view calls that have been made from your PBX system at any time.

Extension Monitoring

Monitor the status of a specific extension.

Direct-In-Dial Numbers (DID)

DIDs are used to point all incoming calls (that come over trunks) to specific system destinations.

Caller ID Presentation

See who is calling you by having the telephone number of an incoming call displayed on the screen.

Directory/BLF List

The Directory/BLF List is used to enter list of extensions you would like to have as contacts.

Conference Bridges

A conference bridge allows a group of people to participate in a conference call.

Monitoring Conferences

Conferences monitoring panel will display a list of available conferences, total activity time in the conference as well as list of active conference members.

Music on Hold (Default Music)

You may activate a default music track for callers to enjoy when placed on hold, or in a queue.

Music on Hold (Customisable Music)

The Music on Hold option allows you to customize music that will be heard by all callers who have been placed on hold.

User and System Speed Dial

A feature which permits fast dialing of frequently used numbers.

Handset Directory

Access information about all PBX extensions on the UAD.

Extension Dialling

This feature enables employees within a company to call each other directly through 3 or 4-digit extension numbers.

Ring Groups

A Ring Group is a feature that allows you to have multiple phones ring when one extension or number is dialled. When calls are sent to a ring group, the phone system rings all phones at the same time until someone answers or the call is sent to voicemail. It is often used to efficiently distribute calls to specific departments such as Sales, Customer Support and Accounting.

Group Hunt

A Group Hunt is a feature that allows you to have multiple phones ring when one extension or number is dialled. When calls are sent to a hunt group, the phone system rings any number of phones in sequence until someone answers or the call is sent to voicemail. It is often used to efficiently distribute calls to specific departments such as Sales, Customer Support and Accounting.

Call Screening

When call screening is on, callers are asked to state their names before the call is transferred to the extension owner. This way the extension owner can know exactly who the caller is before picking up the call.

Call Monitoring

This service monitors active calls in real time. (Enables authorised users to listen in on employee calls with clients to monitor the conversation, provide coaching and facilitate discussion.)

Operation Times

Allows you to schedule Interactive Voice Response (IVR) and On-Hold features to occur at specific dates and times, including automatically announcing holiday messages.

Follow Me

Allows re-direction of incoming calls to ring at multiple destination numbers. You can also choose how long one number will ring, before the call is forwarded to the next number.

Call Filters and Blocking

This service filters and blocks all incoming calls based on a set of rules. For example, calls can be filtered based on whether they are anonymous or belong to specific caller or telemarketer.

Speakerphone Paging

This service enables the message to be transmitted to multiple phones. If a handset supports it, the call will automatically go to the speakerphone, otherwise it will just ring.

Automatic Call Recording

Automatically record inbound and outbound calls for individual users or inbound calls for departments.

Instant Call Recording

During a conversation, the user with this service enabled can press the activation code to instantly record the current call.

Listen to Recordings

Allows the user to listen recorded calls.

Delete Recordings

Enables the user to delete recorded calls.

Remote Access

This service enables users to access the system from remote locations.

Voicemail to Email

Allows the user to record a greeting and invite the caller to record a message when a call is unanswered. Forwards the voicemail left by the caller to an email address of your choice in a .wav file.

CRM Integration

Unified communications system offers implementation with your CRM solution to make it even more efficient. If you have a CRM with all your customers’ information in it (names, phone numbers, addresses etc.) you can set it up for working with your UC. When an inbound call comes, it will pass the Caller ID to your CRM, the system will match it with your customer’s entry, and your default web browser will be launched with information about that customer.

Multi-Level IVR (Auto-Attendant)

An Interactive Voice Response (IVR) menu presents the caller with options for the call to be transferred to the area of interest.

E-Fax (Fax to Email)

Allows you to receive faxes via the VoIP network. These are delivered to you as a PDF file to a specified email address.

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The Basics

What’s a cloud-based phone system?

A cloud-based phone system is a virtual phone system hosted in the internet, enabling you to make calls from any desktop, handset or smart device. Cloud systems can provide the mobility, flexibility, and robust features in an affordable solution suited to many business needs.

Cloud phone systems marry the best of landline phones — having the same high threshold of security, carrier-grade reliability, and call clarity — with the nimbleness of modern service: unlimited calls, conferencing, mobility choices, frequent upgrades, and around-the-clock customer support.

What are the benefits of GCOMM Cloud PBX?

GCOMM Cloud PBX offers you many advanced call management features. The main advantage is that it cuts down capital expenses and is easy to maintain and upgrade, without the hassles of an on-premise system. You get the mobility to work and stay connected wherever you go, and along with the mobile user support and softphone advantages you have a virtual business presence and a professional image. The advanced ACD (Automatic Call Distribution) ensures that your call is directed to the right person, improving customer retention. There are many sophisticated features like Find me, Follow me, Auto-attendant (IVR), Customized greetings, Call conferencing, Caller ID, Recorded calls, and much more so that you never miss out on an important call. Cloud PBX gives you a wealth of features and advantages at an affordable price with improved ease of use.

Your Business Phone Numbers

Can I keep my current number?

Yes! We recommend porting your (main) phone numbers into the GCOMM Cloud PBX system. A number port typically takes at least 30 to 45 business days to complete, so while you are in this transition we will provide you with a temporary number that will allow you to set up and test out your service with us before your current phone number transfers to our service. And you are the owner of the numbers, forever.

Can I keep my number when I move offices?

Yes. Keep your current number regardless if you move into town, interstate or next door. Once a number is ported into our phone system, you can use it from wherever you want. No more reprinting of stationary and missing calls (and business!).

We can get you new numbers as well, regardless of your location. And international numbers, too. Handy if you have an international site office and want them to call you for the price of a local call.

Using your Phone System

What is an Extension?

An extension is the number your VoIP phone (or soft phone) is assigned when it connects to the GCOMM Cloud PBX service. Each phone has a unique 3 or 4-digit extension within the phone system (i.e. 101, 1012) and calls between internal Cloud PBX extensions are free.

You can set the outgoing caller ID of each extension individually, or have it default to a value you select for all extensions on your phone system. You can also choose to divert your extension to a phone number or voicemail if it is busy or after a certain number of rings.

What is a DID?

A DID (Direct-In-Dial), aka phone number, is one that exists on the PSTN (Public Switched Telephone Network) and can be connected to the GCOMM Cloud PBX to PSTN gateway to allow you to receive calls through that number as you do on a conventional phone system.

You can set the destination of your DID to an extension, a voicemail box, an external phone number, a fax inbox, a time conditions or a ring group. And you can do it yourself with our state of the art control panel.

How long will it take to install GCOMM Cloud PBX and what are my responsibilities?

Inside the Customer Responsibilities Guide, you will find the necessary materials to guide you through the installation process. Each section has been included to answer questions you may have and to serve as a go-to reference when required. The installation process, excluding porting and ordering new numbers, can be completed in as little as 5 business days.

Will my service be interrupted during installation?

No, you will not miss a single call. For the implementation period, your old phones co-exist but a forward will ensure you can use the new system. Once you are happy, we port the numbers and your old service can be cancelled and the old phone system dismantled. Pending ports are announced a week ahead, so we can allocate the numbers to your liking ahead of time.

How will opening a new branch office affect my Cloud PBX system?

Scaling GCOMM Cloud PBX system up is remarkably easy and quick. Your branch office won’t have to be wired with trunks and lines. You simply request the new extension and acquire the handsets you need for your branch office. Once your branch office has broadband, you plug in the new phones and you’re up and running. You can even have the branch office phones centrally managed under your existing business phone number.

My employees travel a lot, so how do I keep them connected with the office?

GCOMM Cloud PBX system with mobile integration offers a simple mobile configuration that lets callers reach your employees through their business number, even when employees are working off-site. Likewise, employees can make calls through your Cloud PBX system with their mobile devices.

Can my voicemail and fax go to my e-mail?

Yes. Both fax and voicemail can be directly delivered to your email and so be attended to while you are on the road (i.e. via mobile phone or laptop).

Phones and Devices

What is POE and do I need it?

POE stands for Power over Ethernet. POE networks allow POE enabled phones to be powered through your network. All GCOMM VoIP phones are POE enabled, if you do not have a POE network, we can provide POE switching to allow you to make use of this. Alternatively, you have the option to purchase an AC adapter separately, allowing you to plug the devices into a power point for direct power out of the box.

What additional equipment will I need?

GCOMM Cloud PBX is delivered as an Over-The-Top service that uses your existing internet connection and Local Area Network (LAN). If either of these elements are not sufficient for the added load that a Cloud PBX puts on them, you may need additional equipment, as well as network and/or IP connection upgrades to ensure the quality of service that you need. Getting optimal quality-of-service often requires that you purchase a new modem and/or router. QoS Routers are dual purpose. They can enable remote insight and support from a service provider perspective, and allow for traffic shaping to prioritize voice over data traffic on an IP connection, ensuring optimal call quality. You may also need to upgrade your Ethernet switch – especially if you need to take advantage of power-over-Ethernet (POE) in areas of your building where power outlets are scarce.

Do I have to buy the phones from GCOMM?

No. You can source phones from other distributors, however GCOMM can only support GCOMM-provided handsets. You will find our pricing competitive if not equal to most other distributers. We strongly recommend that you rent handsets from GCOMM. This is a great option if you are just getting started with Cloud PBX, and you can take full advantage of GCOMM support. This will also ensure the correct models are used and guarantee timely delivery and implementation.

Can the system handle outbound and inbound faxes out of the box? Can I just plug in a fax machine or do I need special equipment?

If faxing is still a key part of your business operation, GCOMM has a solution that delivers the reliability you need.

GCOMM offers 2 different options for faxing:

  • Cloud-based fax – where inbound faxes arrive as a .pdf attachment, and outbound faxes are sent out via a print-to-fax option or via soft client.
  • Machine-enabled fax – where an ATA (analog telephone adapter) and IP connection are used in conjunction with a traditional fax machine. Inbound and outbound faxes are handled directly from the fax machine.

The hosted (cloud-based) is a good option to avoid extra fees associated with special faxing equipment, plus you can take advantage of other associated cost-savings like reduced paper and toner costs.

Is the service reliable?

We utilise the latest technology and partner with industry-leading organisations to ensure our customers enjoy a reliable, interruption-free service.

From the start, a Cloud PBX roll out can be done within 5 days if it’s urgent. We come onsite, install the phones and train you on the new system. With the DIY control panel, you never need to book a phone guy again – simply do it yourself! Or call us for free.

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