Business ADSL

Fast, reliable, always-on connection

Our ADSL service lets you connect your business sites with one fast, reliable, always-on connection. With download speeds of up to 24Mb, ADSL is best suited for single or multi-site small businesses and organisations with remote workers.

Why business ADSL?

GCOMM’s ADSL services offer reliable, high speed business connectivity at affordable prices. ADSL is capable of simultaneously delivering voice and data over the same telephone line without interruptions to your telephone calls and is the most widely used broadband technology in Australia.

ADSL enhanced

Experience the same reliability with twice the speed that ADSL2+ offers. ADSL2+ and its enhancement Annex M deliver significantly increased upstream data speeds, meaning improved productivity for businesses that send large files or upload videos frequently.

ADSL2+

ADSL2+ is an enhanced version of the standard ADSL and is capable of delivering twice the speed of traditional ADSL connections. GCOMM offers ADSL2+ speeds of up to 24Mb downstream and 1Mb upstream.

ADSL2+ (Annex M)

Annex M is an enhancement on ADSL2+ technologies that increases the upstream data rate beyond the standard ADSL2+ speed limits. It is capable of delivering speeds of 20Mb/3Mb over ADSL.

The increased upstream speeds that ADSL2+ and Annex M are able to deliver make these two access technologies a perfect solution for businesses that heavily utilise applications that demand higher upstream speeds, such as videoconferencing, publishing web pages and sending large files.

Is business ADSL right for me?

GCOMM’s business ADSL/ADSL2+ is ideal for most business applications, including streaming multimedia, web browsing, use of corporate intranets and downloading large files. With extensive network coverage in over 2,500 exchanges and service level agreement that guarantees 98% uptime, GCOMM’s ADSL/ADSL2+ lets your business connect with confidence.

Connecting to GCOMM’s business ADSL service

GCOMM’s ADSL/ADSL2+ service can be provided as a single office Internet connection or as part of a private IP network solution for companies with multiple locations.

Why ADSL/ADSL2+?

Ideal for private IP network connectivity, regular Internet connection or failover connectivity.

Service advantages

Multi office solution

Connect all your business sites with one fast and reliable connection.

Range of options

Pick the most suitable carriage service at each of your sites.

Rapid churn

Churns occur within 5 days from most ISPs.

Large network coverage

Available from more than 2,500 exchanges.

Ideal for failover

A great solution for primary access failover.

Highly scalable

Easily upgrade or downgrade as your business needs demand.

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Ideal for small businesses that:

  • Use email
  • Stream content
  • Receive large files
  • Have a private IP network
  • Have corporate intranet
  • Employ remote workers
  • Have branch offices

“We are able to deliver the largest number of connectivity options, tailored to best suit your business’ needs. That affects your bottom line – in a good way.”

Adam Tessieri,

Product & Carrier Relations, GCOMM

ADSL/ADSL2+ technical specifications

Below you will find technical information and a list of frequently asked questions about our ADSL/ADSL2+ service. From details about service prerequisites to information about installation and provisioning process, it’s everything you need to help you determine if ADSL service is right for you.

Service prerequisites

To connect to GCOMM’s ADSL/ADSL2+ service, the end user is required to have an installed and active PSTN line. The PSTN line must not have incompatible products active on the line. If an incompatible product is present, DSL will not be provisioned. In addition, ADSL1/ADSL2 ports must be available at the exchange.

Churns from most Internet Service Providers take approximately 5 days and require the losing ISP to be a member of the National DSL Transfer Group. Provision of business ADSL service is subject to a full service qualification process.

Provisioning process

Step 1: Once the order has been received by GCOMM, the provided PSTN number is qualified to confirm address and availability.

Step 2: Provided Telstra PSTN number is cutover by Telstra for ADSL use.

Step 3: After cutover has been completed, an installation date is set for a technician to visit the site to install the necessary equipment.

Installation time frames for ADSL

From the time we receive an application, the typical installation time for the ADSL service is around 15 business days. However, in most cases services are delivered in as little as 3 to 5 business days (subject to port availability and workload at the time of order placement).

Our suppliers

GCOMM’s ADSL/ADSL2+ connectivity services are offered through two major Australian carriers, AAPT and Telstra.

ADSL/ADSL2+ FAQ

Q: What equipment is needed for the service?

A: To connect to GCOMM’s ADSL service you will require an ADSL router. You may also require a splitter and/or inline filter, if the line is to be used for voice services.

Q: Is the router supplied by GCOMM as part of the service?

A: No, GCOMM does not provide a router as part of the service. If the customer does not have a router that is certified as compatible with the ADSL service, GCOMM can supply a router at an additional cost.

Q: Is installation included in the cost of the service?

A: No, there is an additional charge for the installation.

Q: How long does it take to install ADSL service?

A: The installation lead time is 15 business days. However, services are often delivered in as little as 3 to 5 business days, depending on port availability and workload at the time the order is placed.

Q: I have an existing ADSL service. Can I churn to GCOMM?

A: Yes. However, churns require the losing Internet Service Provider to be a member of the National DSL Transfer Group.

Q: Is there a churn fee?

A: Yes. Please contact us for more information about churn fees.

Q: What is the average churn time?

A: Churns occur within 5 business days from most ISPs.

Q: Are there charges for speed upgrades and downgrades?

A: Yes, charges apply to speed upgrades and downgrades.

Q: What is the minimum contract requirement for the service?

A: The minimum contract requirement is 12 months.

Q: What is the usual response time to service calls?

A: Our target response times vary between 2 to 8 hours depending on the level of fault severity, as defined in the service level agreement.

Q: In the event that our business moves to a different location, can we transfer our business ADSL/ADSL2+ service?

A: Yes, you can transfer your ADSL/ADSL2+ service if it is available in the new location.

Q: What speeds can be expected from ADSL2+?

A: The ADSL2+ speeds vary depending on the distance between your location and the exchange and the quality, age and length of the copper line. There are a number of other factors that affect the speed of the service. The 24Mb/1Mb is the theoretical maximum speed that can be reached with ADSL2+. In reality, even under the best conditions it is not usually possible to download and upload at these speeds. Lower speeds are much more common.

Q: What speeds can be expected from ADSL2+ (Annex M)?

A: The ADSL2+ (Annex M) speeds vary depending on the distance between your location and the exchange and the quality, age and length of the copper line. There are a number of other factors that affect the speed of the service. The 20Mb/3Mb is the theoretical maximum speed that can be reached with the Annex M enhancement. In reality, even under the best conditions it is not usually possible to download and upload at these speeds. Lower speeds are much more common.

Do you have a question that we didn’t answer? Visit our FAQ section or contact us directly and one of our experts will gladly provide you with the information you need.

Contact us regarding ADSL/ADSL2+ services

To find out if the service is available in your area or for more information about GCOMM’s ADSL plans, contact us on 1300 221 115 or fill in the form below.

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