MANAGED IT SERVICES

Let our experienced local team of engineers manage all your IT requirements so you can focus on what matters the most – running your business.

Our IT experts manage and support your computer systems, servers, routers, printers, backups, security, your entire local area network and everything that keeps your business running.

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MONITORING

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MANAGEMENT

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REPORTING

OUR APPROACH

ASSESS

Detailed analysis of your current IT environment, technology assets and business processes.

ON-BOARD

Initial maintenance activities, projects and remediation required to stabilise your technology.

MANAGE

Delivery of ongoing monitoring and maintenance of your IT systems to ensure uptime and productivity.

PROTECT

Application of industry best practices for security and backup management.

OPTIMISE

Enterprise class automation technology to keep your infrastructure optimised. Critical issues are identified, reported and resolved in real time.

BENEFITS TO YOUR BUSINESS

PLAN YOUR IT SPEND WITH CERTAINTY

Plan ahead and achieve predictable maintenance and support with the option of one single monthly fee. Our service plans are flexible so you can choose to scale up or down as your business demands.

LOWER YOUR COSTS

Avoid unexpected and costly emergency repairs that can devastate your IT budget. We monitor and manage everything ensuring that your systems are functioning smoothly.

GROW YOUR BUSINESS WITHOUT HIRING NEW STAFF

When you are short staffed, need assistance with troubleshooting or advice on IT investment, you can call upon a certified and experienced team of engineers with a diverse set of skills.

REDUCE THE RISK

Instead of having one person looking after your IT needs, you have an entire team of engineers versed in different areas of technology at your disposal. Multiple people will know your IT and take the time to understand your goals and then implement the right IT solutions.

SUPPORT PACKAGES

Choose a support package that’s the best fit for your business.

Best suited for:

Performance monitoring

Access to an IT infrastructure management software – SolarWinds N-Central, that gives organisations, regardless of type, size, or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premises, in the cloud, or in hybrid models.

Advanced monitoring and preventative maintenance

24/7 proactive monitoring of all devices, including server, security, and backup monitoring, workstation, desktop and laptop monitoring, network devices monitoring, patch management, application compliance and license compliance management to provide fast identification and resolution of issues.

System performance reporting

Monthly reports provide a high level, easy-to-understand overview of your network performance and overall health of your IT environment, including managed services, security monitoring, network reliability and server performance.

IT consulting

Long-term strategic recommendations and advice about how to maximise your IT investment and improve the way your technology works for your business.

Unlimited support

There is no limit to the number of requests/tickets that you can submit, and all the support request are covered by the monthly fee.

SUPPLEMENTAL

Monitoring only

Best suited for:

Businesses that require monitoring of their network

Performance monitoring

Access to an IT infrastructure management software – SolarWinds N-Central, that gives organisations, regardless of type, size, or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premises, in the cloud, or in hybrid models.

PROACTIVE

Preventative maintenance

Best suited for:

Businesses that require occasional support with their IT

Performance monitoring

Access to an IT infrastructure management software – SolarWinds N-Central, that gives organisations, regardless of type, size, or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premises, in the cloud, or in hybrid models.

Advanced monitoring and preventative maintenance

24/7 proactive monitoring of all devices, including server, security, and backup monitoring, workstation, desktop and laptop monitoring, network devices monitoring, patch management, application compliance and license compliance management to provide fast identification and resolution of issues.

Comprehensive system performance reporting

Monthly reports provide a high level, easy-to-understand overview of your network performance and overall health of your IT environment, including managed services, security monitoring, network reliability and server performance.

IT consulting

Long-term strategic recommendations and advice about how to maximise your IT investment and improve the way your technology works for your business.

COMPLETE

Unlimited support

Best suited for:

Businesses looking to fully outsource their IT support function

Performance monitoring

Access to an IT infrastructure management software – SolarWinds N-Central, that gives organisations, regardless of type, size, or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premises, in the cloud, or in hybrid models.

Advanced monitoring and preventative maintenance

24/7 proactive monitoring of all devices, including server, security, and backup monitoring, workstation, desktop and laptop monitoring, network devices monitoring, patch management, application compliance and license compliance management to provide fast identification and resolution of issues.

Comprehensive system performance reporting

Monthly reports provide a high level, easy-to-understand overview of your network performance and overall health of your IT environment, including managed services, security monitoring, network reliability and server performance.

IT consulting

Long-term strategic recommendations and advice about how to maximise your IT investment and improve the way your technology works for your business.

Unlimited responsive support

There is no limit to the number of requests/tickets that you can submit, and all the support request are covered by the monthly fee.

RELATED SERVICES

Engineering project work

Our team of engineers can help you plan and carry out engineering projects, such as designing and building server-based environments, coordinating and installing PCs, peripherals and LAN-based equipment, and more.

Security

Securing your network and data is complicated and requires ongoing work. We provide a multi-layered approach to cyber security and integrated security services to keep your network, endpoint devices and users protected from the evolving cyber threats.

Visit our security services page to learn more.

GET IN TOUCH
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Why GCOMM
Managed IT Services?

  • Fast and friendly onsite, phone and remote support
  • Access to Australian technical resources and advice
  • Multiple support packages to choose from
  • Monthly system performance reporting
  • Help with planning your IT roadmap if you need it
  • Business oriented IT outcomes

RELATED RESOURCES

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Managed IT Services Brochure

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