Equipped with the latest technology and superb engineering talent, our Network Operations Centre is the hub from which we monitor and manage our network and data centres around the clock. In addition, we proactively monitor individual sites and associated services for customers who use GCOMM’s managed services, helping to maximise network availability and reduce maintenance and staffing costs.
Using sophisticated monitoring tools, we keep a close watch over our customers’ entire networks, from WAN components, routers, switches, servers, and PCs to applications that run on them. This gives us the ability to immediately spot potential problems and resolve many issues remotely, without having to send an engineer to the site. Many faults are resolved without our customers even knowing there was a problem.
We pride ourselves on hiring great people. Our help desk staff, technicians and engineers are among the best. They hold industry-leading certifications and are highly knowledgeable in network management. But most importantly, they love what they do and genuinely care about making our customers’ businesses better.
Enterprise grade software tools for monitoring and managing vast and complex network infrastructures.
Staffed with certified, trained and highly experienced level 2 and level 3 network engineers.
Response times and escalation protocols defined through comprehensive service level agreements.
We are not satisfied until our customers are 100% satisfied.