Fact sheet

Company background

  • Established in 1996 on the Gold Coast, in Queensland, Australia
  • A technology team of more than 35 people and growing
  • Specialises in the delivery of enterprise grade, managed IT services to medium and large businesses with multiple office locations
  • Built and operate one of Australia’s largest networks with over 3,500 business connectivity services
  • Trusted by over 400 customers in technology, construction, professional services, education, manufacturing and tourism
  • Has a growing network of more than 100 channel partners
  • Protects 300 terabytes of data through LiveBackup, a storage and backup platform
  • Founded The GCOMM Post, an online magazine dedicated to providing news, articles and opinions on the current trends in the IT industry, marketing and business

Awards and achievements

  • The 2011 Annual Gold Coast Business Excellence Award (IT & Multimedia Category)
  • The 2010 Annual Gold Coast Business Excellence Award (IT & Multimedia Category)
  • Gold Coast Business Excellence Award, October 2013
  • Gold Coast Business Excellence Award, June 2012
  • Gold Coast Business Excellence Award, October 2011
  • Gold Coast Business Excellence Award, September, 2010
  • Gold Coast Business Excellence Award, July 2009
  • Gold Coast Business Excellence Award, October 2008
  • HP Registered Business Partner
  • AWS Technology Partner
  • Microsoft Partner
  • VMWare Partner

Employee certifications

  • Cisco Certified Network Associate (CCNA)
  • Cisco Advanced WAN Implementations
  • Cisco Select Certification
  • Microsoft Certified Technology Specialist (MCTS)
  • SonicWALL Security Administrator (CSSA)
  • VMware Certifications: VCP4 and VCP5
  • Ironport Certification
  • CertIII Software/Hardware
  • CertIII in Networking
  • CertII in Electro Technologies
  • VoIP Technician Certification
  • Certified Computer Programer
  • MCTS: Windows Server 2008: Active Directory, Network Infrastructure, Applications Infrastructure, Server Administrator, Windows 7, Enterprise Desktop Support Technician, Enterprise Desktop Administrator

Capabilities

Network

  • High speed, high capacity layer 3 IP national network
  • Utilises MPLS (Multiprotocol Label Switching) technology
  • Redundant, carrier diverse connectivity access options,from ADSL to Fibre
  • Built on hot swap Cisco ASR 1006 and 4500-X routers and aggregated service provider switches
  • Connected via 9 aggregated points of presence across 6 cities – Sydney, Melbourne, Perth, Brisbane, Darwin and the Gold Coast
  • Multi-homed, redundant Internet connectivity at 2 locations across Australia – Brisbane and Sydney
  • Two independent upstream providers – Vocus and AAPT
  • Over 40 carrier interconnects locally terminated at our points of presence
  • OSPF routing
  • BGP peering
  • Layer 2 network solutions
  • Multihomed diverse IP transit
  • Interstate links
  • International links
  • Network monitored 24x7x365
  • Highest security and reliability standards – 99.999% core network availability

Engineering

  • Campus LAN installation
  • Virtualisation
  • Server operating system installations
  • Desktop operating system installations
  • Operating system updates and patch management
  • Networking equipment installations
  • MS Exchange
  • MS SQL
  • Microsoft small business server (SBS)
  • Content filtering (proxy server)
  • Virus software installations
  • Firewall installations
  • Router installations
  • Image backup implementations
  • Traditional backup
  • Asigra backup implementations
  • Disaster recovery implementations
  • Network attached storage
  • Cisco engineering
  • DNS management
  • IP address management
  • Hardware
  • Virtual Private Network (VPN)

Data centre features

  • World-class data centre facilities in Melbourne, Brisbane, Sydney, Perth, Darwin and the Gold Coast
  • At minimum Tier 3 facilities
  • 24x7x365 monitoring
  • Battery power backup with uninterruptible power supplies (UPS)
  • Fully redundant heating, ventilation and air conditioning (HVAC) systems
  • Diesel generator power backup
  • N+1 or greater redundancy on all equipment
  • Various rack configurations available upon request
  • Biometric readers
  • Card access technology
  • Raised floors
  • Certifications: ISO 9001 Quality Systems, Information Security Management Systems (ISMS) ISO 27001

Services and solutions

  • Connectivity
  • Internet access
  • Private IP networks
  • Managed routers
  • Centralised Internet gateway
  • Hosted firewall
  • Managed email filtering
  • Managed IT services
  • Network performance monitoring
  • Voice services
  • Backup solutions
  • Disaster recovery solutions
  • Colocation
  • System integration
  • Hardware procurement
  • Software licensing
  • IT consulting
  • IT engineering

Customer services

  • Network Operations Centre
  • Help Desk
  • Guaranteed response times through SLAs
  • Online ticketing system
  • Dedicated account manager
  • Dedicated project manager
  • Dedicated solutions architect
  • Customer portal
  • Partner portal