About GCOMM

Established in 1996, GCOMM is a multi-award winning Australian technology company, specialising in the delivery of managed, enterprise-grade IT services to medium and large businesses with multiple office locations.

With a rich portfolio of services, including connectivity, cloud backup, server hosting, colocation, WAN solutions, managed services, network security and IT consulting, we provide our customers with industry-leading IT solutions that give their business a competitive advantage. Highly experienced in the IT industry and with a proven track record of outstanding service and long-term customer relationships, GCOMM is one of the country’s leading IT service providers.

Our nationwide high speed, high capacity aggregated broadband network is built on the best-of-breed Cisco router and switch technology and connects our data centre points of presence in Sydney, Melbourne, Perth, Brisbane, Darwin and the Gold Coast. With an extensive network of over 100 channel partner companies, more than 400 customers that span numerous industries and a highly dedicated team of IT professionals, our mission is to deliver innovative solutions that help customers meet their business objectives.

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The GCOMM difference

People

Ingrained in the GCOMM culture is dedication to our customers. We take your business to heart and work closely with you to come up with solutions that you are satisfied with 100%, all of the time.

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Heritage

With more than 17 years of experience and a reputation for delivering innovative, industry-leading IT solutions, GCOMM is trusted by over 100 channel partners and 400 businesses across Australia.

Customisation

We never use a one-size-fits-all approach to solve our customers’ IT challenges. Every business has unique requirements, which is why we offer products, services and solutions that are specifically designed with our customers in mind.

Flexibility

We provide the greatest level of service flexibility. You can choose what services you want us to deliver and which ones you want to keep in-house. Whatever you choose, your resources will be more efficiently provisioned, managed and scaled.

Support

Our local, highly skilled and experienced team of IT professionals is available to help you with your IT-related needs and will always get back to you with an intelligent answer – and in a timely manner.

Technology

Built on a robust, state-of-the-art infrastructure and Multiprotocol Label Switching (MPLS) protocol, GCOMM’s network is leading-edge technology. Our network’s structure, redundancy and reach guarantee 99.9% uptime.

Connectivity

With more than 40 carrier interconnections locally terminated at 9 points of presence across Australia, we offer a broad range of ‘last mile’ connectivity options with the sharpest pricing.

GCOMM leadership

Our management team is made up of professionals of the highest caliber who are at the top of their field. Our reputation for innovation and integrity has earned us several business excellence awards. But all of that wouldn’t mean anything if our customers weren’t satisfied!

What really makes us different is our uniquely personalised approach to customer care. Working with our team is like having your own staff on board. How do we maintain this level of superior service and dedication? We hire exceptional people and invest in their growth!

Peter Thompson,
Founder/Managing Director
Daniel Thompson,
Director
Glenn Reilly,
Chief Operations Officer
Todd Brooker,
Sales Director
Steve Cannard,
Infrastructure Deployment Manager
Michael Bellears,
National Network Manager
Adam Tessieri,
Product & Carrier Relations Manager
Craig Deutsher,
Chief Technical Officer

Company history

The story behind GCOMM

Like so many eventually successful businesses, GCOMM was established by a young and then inexperienced enthusiast, who believed solid drive, hard work, and a bit of talent conquer all. Peter Thompson founded GCOMM as Data FX Online in 1996, at the age of 23. His idea of providing managed IT services seemed revolutionary at the time, since personal computers were a luxury, used by few companies. Of course, things were to take off soon after.

Today, GCOMM is highly experienced in the IT business, with a proven track record of outstanding service and long-term partner relationships. Specialising in the delivery of enterprise-grade managed IT services to medium and large-sized enterprises with multiple office locations, GCOMM is a multi-award winning technology company headquartered in Queensland, Australia.

Our company is stable and it keeps growing. From over 30% of employees working more than 10 years in the company to over 70% of our revenue being recurring, GCOMM has built a strong culture of teamwork and dedication to our customers.

We operate a direct and wholesale model. As 95% of our team is located in South East QLD, we have account managers who engage customers directly. In other parts of Australia, GCOMM works with a diverse group of systems integrators and managed service providers.

Our offering is built on desire to offer exceptional results for our customers. Ingrained in the GCOMM culture is partner focus, excellence in service and to go above and beyond to ensure customer satisfaction. Our research and development is partner-centric and our offerings are often developed in conjunction with our partners. Our services help our partners to grow and become more competitive. For our commitment, we were rewarded by taking top honours at the Gold Coast Business Excellence awards in 2010 and 2011.

Awards and Achievements

Gold Coast Business Excellence Awards 2011. Winner of the Year in the IT & Multimedia category.

Gold Coast Business Excellence Awards 2010. Winner of the Year in the IT & Multimedia category.